Guest Guide
My Stay
Everything you need for a seamless stay.
Door Code
Your door code will be sent to you on the day of arrival. Please do not share it with anyone outside your party.
Early Check-In / Late Check-Out
Early check-in and late check-out may be available depending on the schedule. Text us at (865) 356-4406 the morning of your arrival and we'll do our best to accommodate you.
Search for your cabin or condo number to find your WiFi credentials.
Cabins
Bearfoot Landing
516 Hoot Owl Way, Gatlinburg, TN 37738
Misty Mountain View
1648 Misty Hollow Way, Gatlinburg, TN 37738
Above the Clouds
1115 Red Maple Ln, Sevierville, TN 37876
Cozy Cub
1695 Misty Hollow Way, Gatlinburg, TN 37738
Black Bear Retreat
1722 Mountain Shadows Way, Gatlinburg, TN 37738
Blue Sage Hideaway
4114 Dolly's Drive, Sevierville, TN 37876
WiFi login and password are located inside the cabin next to the record machine.
Cubs in the Treetops
1648 Misty Hollow Way, Gatlinburg, TN 37738
WiFi password is located on the back of the router in the left bedroom, on top of the dresser.
Bear Alley
1717 Smoky Hills Drive, Gatlinburg, TN 37738
This cabin has a wood-burning firepit outside. Before use, please check whether a burn ban is in effect for Gatlinburg. Text or email us and we'll check for you.
Venus Condominiums
Building Address
523 Gatlin Drive, Gatlinburg, TN 37738
Your Unit
WiFi login and password are located inside your unit.
Building Amenities
Covered parking for 2 vehicles per unit
Elevator access to all floors
Exterior security cameras in parking lot & walkways
Bear-proof dumpsters on site
Having trouble connecting? Text us at (865) 356-4406.
No smoking inside the cabin. Smoking is permitted on the deck only.
No parties or events. Maximum occupancy must be respected at all times.
Pets are welcome in designated pet-friendly cabins only. A pet fee applies.
Please be respectful of neighbors — quiet hours are 10 PM to 8 AM.
Do not move or rearrange furniture.
Report any damage immediately — accidents happen and we appreciate honesty.
Hot tub rules: shower before use, no glass in or around the tub, max 4 people.
All trash must be bagged and placed in the outdoor bins before checkout.
Start the dishwasher before departure if dishes have been used.
Turn off all lights and lock all doors before leaving.
Place all wet towels in the bathroom before checkout.
Do not strip the bedding — our cleaning team will handle that when they arrive.
Remove the cover and set it aside on the cover lifter or lean it against the railing.
Check the temperature — it should be pre-set to 102°F. Use the control panel to adjust if needed.
Press the Jets button to activate. There are typically 2–3 jet settings.
Shower before entering — this keeps the water clean for everyone.
Replace the cover when done to maintain temperature and keep debris out.
⚠️ No glass in or around the hot tub. Limit sessions to 15–20 minutes if you're not used to hot tub soaking.
Cabins with steam saunas: Manaaki, Bearfoot Landing, Cubs in the Treetops, and Black Bear Retreat. These saunas use a water box to generate steam — follow the steps below before turning on.
Fill the small water box inside the sauna before turning it on — this is what creates the steam.
Optional: add a few drops of essential oil to the water box for an aromatherapy experience.
Plug in the sauna and press the Power button on the control panel.
Set the temperature to your preference — 120°F to 140°F is ideal for most guests.
Allow 10–15 minutes for the sauna to pre-heat before entering.
Bring a towel to sit on and a water bottle — stay hydrated.
Sessions of 20–30 minutes are recommended. Exit if you feel lightheaded.
Use caution when inside — surfaces and steam can be very hot.
Turn off and unplug the sauna when you are done.
⚠️ Always unplug the sauna after use. Never leave it running unattended.
The cold plunge is cleaned and refilled before each stay. You will need to add ice before use — bags of ice are available at local gas stations and grocery stores.
Start with 1–2 minutes if you're new to cold immersion. Work up to 5–10 minutes over time.
Breathe slowly and steadily — controlled breathing makes a huge difference.
For the best experience, use the sauna first, then the cold plunge. Repeat 2–3 cycles.
Dry off and warm up naturally — your body will generate heat on its own.
❄️ Cold plunge is for adults only. Do not use if you have heart conditions or are pregnant without consulting a doctor first.
All TVs are Smart TVs. You can log into your own Netflix, Hulu, Disney+, or any other streaming account. Please remember to log out before you check out.
Having trouble with the TV remote? Most remotes have a Home button that brings you to the Smart TV menu.
Fully equipped kitchen with cookware, utensils, plates, and glasses.
Dishwasher is available — please run it before checkout if you use dishes.
Spices, oil, and basic pantry staples may be available — check the cabinets.
Trash bags are under the sink. Please bag all trash before checkout.
☕ Coffee Bar
Your cabin is equipped with a 3-in-1 coffee machine that works with Keurig pods, Nespresso capsules, and ground coffee. Simply select the insert for your preferred brew style and place it into the machine.
Venus Condos only: Your unit also includes a dedicated Nespresso machine.
🙏 Please keep all three inserts together at the coffee bar when you're done so the next guests can enjoy them too — thank you!
Cabins & condos with diffusers: Bearfoot Landing, Venus Condos, Cubs in the Treetops, Cozy Cub, Black Bear Retreat, and Blue Sage Hideaway.
Open the top of the diffuser.
Fill with water up to the maximum fill line — do not overfill.
Add a few drops of the essential oils provided in the cabin.
Replace the top, turn on, and enjoy.
🌿 We provide essential oils for your enjoyment and for the enjoyment of future guests. Please leave them in the cabin when you check out so the next guests can enjoy them too — thank you!
Free parking is available at your cabin. Please park only in the designated spots for your property — do not block neighboring driveways or park on the grass. Most cabins accommodate 2–4 vehicles.
Check out by 11:00 AM.
Start the dishwasher before you leave.
Bag all trash and place in the outdoor bins.
Place all wet towels in the bathroom.
Do not strip the bedding — our cleaning team will handle that.
Log out of any streaming services on the TV.
Turn off all lights and lock all doors.
Replace the hot tub cover.
Turn off and unplug the sauna.
Text us to let us know you've checked out — we appreciate it!
We're in bear country — please always use the bear-proof dumpsters and never leave trash outside overnight.
Cabins (Mountain Shadow Guests)
Bear-proof dumpsters are located at 1455 East Parkway, Gatlinburg, TN 37738.
Venus Condominiums
Bear-proof dumpsters are located on-site at the Venus Condominiums property.
All Blackbird guests have access to the Mountain Shadows community pools during their stay. No pass is needed. Open May through September.
Phase 1 Pool
508 Hoot Owl Way, Gatlinburg, TN 37738
Phase 2 Pool
1642 Misty Hollow Way, Gatlinburg, TN 37738
Please follow posted pool rules and be respectful of other guests.
Blackbird properties are designed to help you fully unwind. Here's what's available across our cabins and condos.
Private Hot Tubs
Included at every property. Available year-round — especially magical in winter.
Saunas
Available at Manaaki, Bearfoot Landing, Cubs in the Treetops, Black Bear Retreat, and all Venus units. Fill the water box before turning on for steam.
Cold Plunges
Available at select cabins. Cleaned and refilled each stay — add ice before use for the full cold immersion experience.
Aromatherapy Diffusers
Available at Bearfoot Landing, Venus Condos, Cubs in the Treetops, Cozy Cub, Black Bear Retreat, and Blue Sage Hideaway.
Massage Chairs
Full-body massage chairs available in Venus condos. No appointment needed.
Towel Warmers
Step out of the sauna or hot tub into a pre-warmed towel at select properties.
View full wellness guide
Need help with anything?
We're available by call or text.